RETURN, REFUND, AND EXCHANGE POLICY

Thank you for shopping at NYCFASHIONJEWELS. We want you to be completely satisfied with your purchase. This Return, Refund, and Exchange Policy ("Policy") outlines the guidelines and procedures for returns, refunds, and exchanges of our products. Please read this Policy carefully before making a purchase.

1. Eligibility for Returns, Refunds, and Exchanges

1.1 Unused and Unaltered Products:

To be eligible for a return, refund, or exchange, the product must be unused, in its original condition, and with all original tags and packaging intact. Altered or customized products may not be eligible for return, refund, or exchange unless there is a manufacturing defect.

1.2 Proof of Purchase:

You must provide proof of purchase, such as an order confirmation or receipt, for all return, refund, or exchange requests.

2. Return Period

2.1 Timeframe:

You may initiate a return, refund, or exchange within 30 days from the date of delivery. After the specified period, we may not accept returns or exchanges.

3. Returns and Refunds

3.1 Return Process:

To initiate a return, please contact our customer support team through the contact information provided on our website. They will guide you through the return process and provide you with the necessary instructions.

3.2 Return Shipping:

You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the product. We are not responsible for any items lost or damaged during the return shipping process.

3.3 Inspection and Refund:

Once we receive the returned product and verify its eligibility, we will inspect it for any signs of use, damage, or alteration. If the product meets our return criteria, we will process the refund back to the original payment method used for the purchase. Please note that shipping charges and any applicable taxes or duties are non-refundable.

3.4 Refund Processing Time:

Refunds will be processed within 1-2 days from the date we receive the returned product. The exact timing of the refund appearing in your account may vary depending on your financial institution.

4. Exchanges

4.1 Exchange Process:

If you wish to exchange a product for a different size, style, or color, please contact our customer support team to initiate the exchange process. They will guide you through the necessary steps and provide you with the exchange options available.

4.2 Exchange Shipping:

You are responsible for the shipping costs associated with returning the original product for exchange. We will cover the shipping costs of sending the exchanged product back to you.

5. Damaged or Defective Products

5.1 Reporting Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately and provide detailed information and supporting evidence (such as photos) of the damage or defect. We will assess the situation and provide appropriate assistance, which may include a refund, exchange, or repair.

6. Final Sale and Non-Returnable Items

6.1 Final Sale:

Certain items, such as personalized or customized jewelry, may be marked as final sale and are non-returnable and non-refundable unless there is a manufacturing defect.

7. Contact Us

If you have any questions, concerns, or inquiries regarding our Return, Refund, and Exchange Policy, please contact us using the information provided: contact@nycfashionjewels.com

Last updated: February 19, 2024